Know exactly how it works.
Plain-language policies for repair service, payments, shipping, privacy, community features, and the Pacific Fix-It Marketplace.
Effective October 7, 2026 • Pacific Fix-It, Tillamook, Oregon
Repair Service Policy
- Estimate and approval: inspection comes first. Parts, labor, cleaning, shipping, and adjustments are itemized. Only approved items move to the final invoice.
- Payment: Pacific Fix-It currently uses Stripe invoices. We do not store card numbers. Work normally begins after approved invoice payment unless we clearly agree otherwise in writing.
- Parts: new, used/tested, donor, special-order, or customer-supplied parts are labeled. Customer-supplied parts remain customer property and may carry no Pacific Fix-It parts warranty.
- Board work: microsoldering is not performed in-house. Eligible board repairs may be handled by a disclosed repair partner, with turnaround affected by shipping and partner workload.
- Turnaround: all timing is an estimate, not a guarantee. Parts availability, hidden damage, queue volume, testing, and shipping can change completion time.
- Data: customers should back up data when possible. Repair can involve reset, storage replacement, or data loss. Pacific Fix-It is not responsible for data loss except where prohibited by law.
- Abandoned items: completed or unrepaired property must be collected or have return shipping arranged within 30 days after final notice. A final reminder is sent when practical. Storage, disposal, donation, or lawful sale may follow applicable Oregon law.
- Warranty: any written repair warranty covers the specific completed work and supplied part, not unrelated failures, impact/liquid damage, misuse, tampering, or customer-supplied parts. The ticket or invoice controls if it states a specific warranty period.
Website & Service Terms
By submitting a repair request, approving an estimate, using an account, community channel, or marketplace feature, you agree to provide accurate information and use the service lawfully. You must own the device or have authority to authorize service. Do not upload illegal, abusive, infringing, malicious, or private third-party content without permission.
Prices and availability may change before approval. An estimate is not final until issued through the customer account. Approved invoices may include applicable taxes and approved shipping. Refunds, credits, and voids are recorded through Stripe and the repair record.
Pacific Fix-It may suspend accounts, listings, or channels that create fraud, safety, payment, harassment, intellectual-property, or platform-security risk. Service is provided to the maximum extent permitted by law; nothing here removes rights that cannot legally be waived.
Privacy Policy
We collect information needed to operate repairs and accounts: contact details, shipping/tax address, device and ticket information, approvals, support messages, uploads, invoices, and marketplace activity. We use it to diagnose and complete work, communicate, prevent fraud, calculate tax, provide support, and maintain business records.
Stripe processes payment information on its hosted pages; Pacific Fix-It does not store raw card data. We share information only with service providers needed for operations—such as Stripe, shipping carriers, hosting, and an authorized repair partner—or when required by law. Supplier cost, markup, private owner notes, and other customers’ records are never shown to customers.
Accounts use secure session cookies. Customers may request correction or deletion of eligible data, but records may be retained when required for taxes, payments, fraud prevention, warranties, disputes, or legal compliance.
Marketplace & Community Rules
Pacific Fix-It-owned listings are sold by Pacific Fix-It. Third-party marketplace sellers remain responsible for accurate descriptions, ownership, condition, shipping, returns, taxes, and legal compliance. Pacific Fix-It may charge a clearly disclosed subscription or transaction fee before third-party selling is activated.
Paid community channels may include a free trial and recurring Stripe subscription. The exact price, trial length, renewal date, and cancellation terms must be shown before checkout. Repair support channels remain free. Community users must not harass others, impersonate people, post scams, evade moderation, or upload dangerous or illegal material.
Marketplace checkout and paid channel subscriptions are released only after the required Stripe configuration and seller safeguards are active. A visible listing is not permission to bypass the website’s approved payment flow.